The Power of Internet, I Continue To Be Amazed

Till this very day, I am still in complete awe with the power of the internet. Even halfway across the world, I solve problems for my clients. Take into account the fact that I am 12 hours ahead of them (NYC => Malaysia), it's actually quite astonishing.

Top it off with a time-sensitive online tool like Facebook and Twitter, which means that I have to be timely in my response and postings. Can't post them during MY hours because then it would make my client look like they're in Indonesia or Malaysia or....somewhere else the other end of the world.

But yes, am happy that the complaint was dealt with and my client's customer has finally stopped complaining online. And you know how online things are, they...like...EXPLOSIVE and everyone can see everything, hence, I had to get him placated or my client's image will be ruined.

To give the complainant credit, he was discreet and used his discretion before defaming a company that didn't know he or his complaint existed. If it were me...well, I am not so shy about naming companies that made the mistakes in the first place. And more importantly, he had it in him to post a new message up to explain that he is happy that his complaint's been dealt with and everything's a-OK now.

Swear words would have come out of my mouth, so this guy's really cool about things.

Sweats. Wipe brow. All in a day's work.

Comments

A Liberating Activity - Guess What Mine Is....

When asked what’s my one single favorite thing to do in the world, I would usually name a whole list of things that I love to do when my work is not screaming at me. Something that takes my mind COMPLETELY off of everyday tasks and relaxes me. Take a guess what it is…. If you say ‘ reading ’, yes, I love reading (especially soppy love stories with lots of sex scenes, please. Hee hee hee ….) and I also love mystery novels but it’s not the first on the list. If you say ‘ playing the piano ’; yes, I love playing the piano. Creating forms a huge part of my life and whenever I play the piano (as inept at it as I am), there’s this tiny little girl inside of me jumping up and down with glee, clapping her hands. It’s my childhood dream to be able to play the piano! And thumping on the keys gives me a sense of satisfaction when I hear the music. If you say ‘ writing ’; You’ve got to be kidding me! You mean I don’t write enough as it is? Case closed. If you say ‘ playing with my kids ’; Yea...

Maid Side-Kick

I was kind of a little sad when I read the news about this - there will be no live-in Indonesian maids in Malaysia anymore . There are pros and cons to having a live-in maid, as with everything else, but for us, we enjoyed more pros than cons. Back then, when my kids were little, we brought in a family of maids to help with...well, just about everything, and we were like two families merged into one. They ate what we ate, we sleep, they sleep, we shop, they shop, they joke, we laugh, we joke, they laugh...for me, the maid I hired was more like a sister and side-kick to me. For that few years, I was dependent on her to mind-read my schedule and when I need or don't need help. She picked things up quickly and we ended up having lots of moments whereby we were in sync. Today, two of them are on my Facebook and we were gleefully chatting over Facebook Messenger since they've just discovered the wonders of the Internet and Social Media. Since we were more like partners in crim...

Demanding a Balanced Lifestyle

We live in a world choked with demands….demand for more money, better lifestyle, more holidays, smarter kids, bigger house, posher cars….etc. People walk around with spiritually unimportant goals in their minds driven by the need to succeed and be better than others around them. Hong Kong. South Korea. Japan. Most Asian countries suffer from this ill-fate which have caused a horrific rise in the number of suicide rates in the said countries. Malaysia is no exception as well although we’re very slowly gaining ground on our neighbors. Just picking up my son from school can become a stressful affair. I’ve mentioned this to a few friends of mine over the phone and all of them cluck their tongue shake their head. It’s end of the year and the kids are getting their test results back by now. I overheard a couple of tai-tais (housewives) gripe about their kids’ results. Mom: I don’t know-lah. My kid did not do very well this term. The best also got 95 only. (NINETY FIVE ONLY???) ...

Marsha Maung: I write. I love. I live

Search This Blog