Skip to main content

TIME: You've Earned this SUCK Bagde

Update: TIME has stepped up since my initial complaint and have delivered speedy and adept customer service. As far as customer service is concerned, I think they're topping their competitors. It's a good thing. I am not so sure about the speed of the internet because I use it for work and low-profile streaming on Youtube and Netflix, so, my kids may have a thing or two to say about the speed of TIME internet compared to Unifi.

Thanks for fixing things up, TIME. Your badge is hereby removed.

***

The internet is down...again. And it's only been about slightly more than a week since we've switched to TIME internet and it's down again.

For a family who:

  • uses the internet for work
  • relies on the internet for entertainment
  • have to be on top of everything using internet-based messaging system
  • absolutely need high speed internet for gaming and videos
we're appalled. For an internet service provider who boast of fastest internet speed, best value, 100% fiber, and seamless connectivity, this is definitely not what we expected. 

We thought it was an upgrade from our former service provider because we're definitely paying slightly more than we would have before the switch. 

And yet, here we are, relying on my mobile data (which my kids have run out of since the change) to keep either my work going or for my kids to stay connected to their friends. 

I am not delusional and don't expect 500mbps but 8.05mbps???!! My son's speedtest was at 1mbps to 3mbps
For us to pay TIME for their 500mbps package and get this time of speed, is it acceptable? 

I am writing this because I've calmly worked things through with the technical guys, bought new dongle for the kids' computers (because they rely more on high speed internet while I just need reasonable connectivity for work) and have talked to them. 

Writing this, the feeling of being trapped is also overwhelming because there's quite literally nothing I can do as a consumer because we've signed on the dotted line and bound by a 24-month contract. If I give them the middle finger, I face a penalty. 

So, this means we have to kow-tow to them and beg them to up their service AND pay the bills on time so that we can get shitty service. 

As a consumer, I have every right to be pissed off. 

I write this as a warning to those who intend to switch to TIME internet, DON'T. If you do, prepared for this bullshit. 

Rant over, 
Happy (not so happy here) Saturday, 
Content strategist, SEO specialist, online marketing consultant, freelance writer

Labels:

Comments

Post a Comment

Popular posts from this blog

A Liberating Activity - Guess What Mine Is....

When asked what’s my one single favorite thing to do in the world, I would usually name a whole list of things that I love to do when my work is not screaming at me. Something that takes my mind COMPLETELY off of everyday tasks and relaxes me. Take a guess what it is…. If you say ‘ reading ’, yes, I love reading (especially soppy love stories with lots of sex scenes, please. Hee hee hee ….) and I also love mystery novels but it’s not the first on the list. If you say ‘ playing the piano ’; yes, I love playing the piano. Creating forms a huge part of my life and whenever I play the piano (as inept at it as I am), there’s this tiny little girl inside of me jumping up and down with glee, clapping her hands. It’s my childhood dream to be able to play the piano! And thumping on the keys gives me a sense of satisfaction when I hear the music. If you say ‘ writing ’; You’ve got to be kidding me! You mean I don’t write enough as it is? Case closed. If you say ‘ playing with my kids ’; Yea...
20 comments
Read more

Maid Side-Kick

I was kind of a little sad when I read the news about this - there will be no live-in Indonesian maids in Malaysia anymore . There are pros and cons to having a live-in maid, as with everything else, but for us, we enjoyed more pros than cons. Back then, when my kids were little, we brought in a family of maids to help with...well, just about everything, and we were like two families merged into one. They ate what we ate, we sleep, they sleep, we shop, they shop, they joke, we laugh, we joke, they laugh...for me, the maid I hired was more like a sister and side-kick to me. For that few years, I was dependent on her to mind-read my schedule and when I need or don't need help. She picked things up quickly and we ended up having lots of moments whereby we were in sync. Today, two of them are on my Facebook and we were gleefully chatting over Facebook Messenger since they've just discovered the wonders of the Internet and Social Media. Since we were more like partners in crim...
Post a Comment
Read more

Demanding a Balanced Lifestyle

We live in a world choked with demands….demand for more money, better lifestyle, more holidays, smarter kids, bigger house, posher cars….etc. People walk around with spiritually unimportant goals in their minds driven by the need to succeed and be better than others around them. Hong Kong. South Korea. Japan. Most Asian countries suffer from this ill-fate which have caused a horrific rise in the number of suicide rates in the said countries. Malaysia is no exception as well although we’re very slowly gaining ground on our neighbors. Just picking up my son from school can become a stressful affair. I’ve mentioned this to a few friends of mine over the phone and all of them cluck their tongue shake their head. It’s end of the year and the kids are getting their test results back by now. I overheard a couple of tai-tais (housewives) gripe about their kids’ results. Mom: I don’t know-lah. My kid did not do very well this term. The best also got 95 only. (NINETY FIVE ONLY???) ...
7 comments
Read more