Don't Use Unifi If You Are Not Already Using It

I always try to hit the middle way. I don't fight unfairly. But this has been a terribly horrifying experience for me. Telekom's Unifi service has caused me not only mental anguish but loss of income because of the horrifying internet service and equipment.

Telekom was quick to come install the service for me, yes. And the online team has also been quick in coming to my aid whenever I tweet about something and hook the tweet to their Twitter online account @TMConnects. And yes, as a result of those tweets, emails were sent to me and people called me up to inquire about the status of the complaint.

I laud them for that. But the problem lies with the technical team, not the online response or customer service team. There is absolutely nothing the customer service or damage control team can do unless their technical team bucks up.

Multiple reports, tweets, emails, calls, complaints later, I have come to the conclusion that if TM is courting you with amazing UNIFI deals and all that, DON'T HOP OVER. Use something else. Unless you are a sucker for absolutely unbelievable slow and intermittent internet connection and would like to punish yourself for whatever reason.

I regret the day I decided to stop my Streamyx service and tried to believe UNIFI had enough time to get better.

Comments

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