The Power of Internet, I Continue To Be Amazed

Till this very day, I am still in complete awe with the power of the internet. Even halfway across the world, I solve problems for my clients. Take into account the fact that I am 12 hours ahead of them (NYC => Malaysia), it's actually quite astonishing.

Top it off with a time-sensitive online tool like Facebook and Twitter, which means that I have to be timely in my response and postings. Can't post them during MY hours because then it would make my client look like they're in Indonesia or Malaysia or....somewhere else the other end of the world.

But yes, am happy that the complaint was dealt with and my client's customer has finally stopped complaining online. And you know how online things are, they...like...EXPLOSIVE and everyone can see everything, hence, I had to get him placated or my client's image will be ruined.

To give the complainant credit, he was discreet and used his discretion before defaming a company that didn't know he or his complaint existed. If it were me...well, I am not so shy about naming companies that made the mistakes in the first place. And more importantly, he had it in him to post a new message up to explain that he is happy that his complaint's been dealt with and everything's a-OK now.

Swear words would have come out of my mouth, so this guy's really cool about things.

Sweats. Wipe brow. All in a day's work.

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Marsha Maung: Write. Cook. Read. Watch. Try. Innovate.

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